If there’s one thing we can learn
from the American’s, it’s being organised. Here in the UK, the organisational
structure within our airports is tight. It’s designed to process everyone as
quickly as possible with hassle. If you don’t give them grief, they won’t give
you grief, and it’s the same with Americans, but on another level entirely.
They are very tightly organised. They don’t just have signs pointing where to
go, they have a security officer positioned at every corner to direct people through
to where they need to go. They’ve set up their own system so you listen to
them. I didn’t once feel as if they were making me feel untrustworthy, but
instead reassurance that I was heading in the right direction. If you don’t
listen or look to where the security officers are pointing, they’ll snap at you
and make sure you are going in the right direction.
Every security officer has their
own role to play. If I was an officer there, I wouldn’t be worried about
budgetary restraints and potential redundancies, because the role I’m playing
in making sure the general public is ushered correctly, is important, and due
to there being so many officers, I would only have one task to do, not
multiple. We all know that having a job with multiple incredibly important
responsibilities would result in an unwanted mistake percentage. Having an
officer doing only one task within the factory line of tasks, it can be done to
the best of their abilities, and the mistakes would decrease rapidly.
And besides, technically speaking,
we are responsible for making the security officer’s job simpler. If we don’t cause
any hassle, or attempt to take something we shouldn’t through customs, or
anything else that goes against the well-oiled system, the security officer
would have an easy job, and we as the general public who just wants to go on
holiday wants that to be an easy job as well. Luckily for me, it was an easy
job, and a subtly humorous job as well.
I was required to stand behind a
vibrant red strip on the floor, which ran from one end of the customs gates to
the other, and if you crossed over it without permission first, you’re in
trouble. After a 7 ½ hour flight, crossing time zones and already feeling a
little tired, the last thing I wanted to do was be taken to one side and thoroughly
searched, which thankfully didn’t happen, but I did really want to get to my
hotel. And I had to collect my suitcase, find and take a taxi ride to the
hotel. My journey to lying down on my bed was far from over. All I had to do
was get through the customs gate and I’m free to roam around America.
I watched the man in front go through
the necessary checks, studying what I’d be required to do, and it appeared I’d
have to have my picture taken for some record of who I am just in case anything
happens that requires the need to identify me. Thankfully that didn’t happen
either, or at least it didn’t happen with my knowledge. I pulled my
documentations out of my bag, including everything relating to the holiday even
though I was confident they didn’t need it; I had it with me just in case, and
my passport, (which that was all they needed.)
It was no my time to step up to
the counter. We’ve all known the phase, “stone-faced”, where they don’t have
hardly any expression, well this security officer was “concrete-faced”.
Literally no emotion whatsoever. Have you ever played the game “Papers, Please”?
It’s about being a boarder controller at customs where you’re required to check
through people’s documents to check if they’re valid or not, and either let
them through or not, or go as far as detaining them if you believe they’re a
threat. I have been through customs before, but not before becoming aware of
the game. Even though it’s virtual and a game, being on that side of the desk
is a lot to take in. The game itself does add a lot of elements most customs
don’t need to be any part of, but the idea of knowing some amount of the
responsibility required by this security officer made me understand why he had to
be “concrete-faced”, because he was there to do a job and to make sure
everything goes properly.
The conversation went as follows:
Security officer: “Passport,
please.”
I handed him my passport, admittedly,
nervously. Whether he picked up on that, he didn’t show me, just looked at me
with expressionless yet analysing eyes. I waited for the next question, which
was only a couple of heartbeats away.
Security officer: “Why brings you
to America?”
Me: “Holiday,” I said, with an
unintentional direct response. The security officer responded by a follow up
question.
Security officer: “How long are
you here for?”
Me: “Only until Thursday,” I
responded, clearly.
Security officer: “Are you meeting
anyone here, family or friend?”
Me: “I am not,” I said as professional
as a member of the public could be, “holidaying on my own.”
Security officer: “Have you been
to America before?” he asked.
Me: “I have, Chicago. This’ll be
my first time to New York, though.” I answered honestly.
Security officer: “What brings you
to New York?” I now realise he only asked that because I admitted to having
never visiting there, and it made sense to establish as much information as
possible to render me either innocent or guilty of posing a threat.
Me: “My mum and dad came here and
highly recommended it, so I saved my pennies and came here, too.” Yes, I really
said, “saved my pennies” to a customs official, but he didn’t react in any way.
Not even a small smirk.
The security officer than
proceeded to check my likeness to my passport by asking him to stare directly
at him, and once I matched my few-year-old picture, he ordered me to stand in
front of the camera and wait, without smiling, for him to take my picture. I
did, and once that was done, asked one final question whilst finalising a few
things.
Security officer: “What are you
going to do whilst in America?”. It was as I’m writing this did I realise that
his last question wasn’t required within the official checks, just a curious
statement to keep things as light as possible whilst sorting out the paperwork
his end. So I responded with the itinerary I’d had planned for my four days.
Me: “You know,” not a very
professional start, but carried on anyway, “see the sights. Empire State
Building, The Freedom Tower, and the National Museum of Mathematics.”
And it was at that moment this concrete-faced
security officer displayed enough emotion for me to pick up on it. The moment
that I, a young man, venturing into America on my own, stated that I was going
to the National Museum of Mathematics, the security officer’s mouth twitched
into a subtle smile and his gaze switched from being analytical to one that
stated, “yeah, you’re not a threat,” and proceeded to stamp and hand my
passport back. Because anyone who is going to the National Museum of
Mathematics is highly unlikely going to cause chaos. I’m a nerd.
I’ll never forget that moment. I
am, in no way, claiming to be the first person to make him express emotion, nor
will I be the last, but it was nice to note that he noted I wasn’t a threat by
wanting to go to the National Museum of Mathematics. I broke that concrete-face,
which I’m sure is difficult thing to do, and therefore, subsequently, a rare
thing to do.
I was free to enter the United
States of America. New York here I come…
But first I need to grab my bag…
TO BE CONTINUED IN THE NEXT
ARTICLE…
Thanks for reading
Antony Hudson
(TonyHadNouns)
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